The Department of Immigration has extended its operating hours to facilitate passport collection for Kenyans.

In a statement released on Thursday, the department announced that it will be open on Saturday, May 11, 2024, and urged individuals who have received notifications to collect their passports to take advantage of this opportunity.

“To streamline the passport collection process, our Nairobi office will be operational from 9 am to 1 pm on Saturday, May 11, 2024.

Applicants who applied for passports in Nairobi and have been notified to collect their passports are encouraged to utilize this extended service,” the notice stated.

This announcement comes a week after the department resumed normal passport issuance operations following the successful resolution of technical issues that had disrupted its application and collection systems for three days.

The department had suspended passport application and collection services due to these technical problems, leading to a backlog in processing.

However, by April 22, the government had implemented various measures to address this backlog, including the purchase of new printers to expedite passport printing and the prompt payment of outstanding supplier invoices.

According to the department, supply chain issues have been resolved to ensure smooth processing of passport applications.

“We are pleased to inform all our clients that we have resumed normal operations in the issuance of passports. We appreciate your patience and understanding during the period of downtime,” the department stated.

Interior Cabinet Secretary Kithure Kindiki had previously announced the swift deployment of engineers to resolve the technical issues.

The downtime occurred shortly after the successful acquisition of two new passport printing machines, which have been delivered for installation at Nyayo House in Nairobi.

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