Below are the requirements for opening an account at Family Bank Kenya.

Account Opening on PesaPap

Open a Family Bank Mwananchi account today right from your phone in minutes and enjoy the
convenience of banking 24/7.

Requirements

  • Original ID
  • KRA PIN
  • Mobile Phone Number
  • KES 100
  • A Smart Phone
  • Signature image
  • A selfie

How to Open a Account

Step 1: Download PesaPap App or Dial *325# and select ‘Open Account’ from the menu and follow the simple instructions.

Step 2: Choose the account type and accept terms and conditions. Fill in your personal information as required in all the fields.

Step 3: Take a selfie, upload a clear photo of your ID (front & back) and signature.

Step 4: Review your application for errors and deposit cash into your account by clicking on ‘Confirm and Pay’, If you don’t have cash at that instance, select ‘Confirm and Save‘ (Valid for 30 days).

Step 5: A One-Time-Password (OTP) will be sent you for account activation.

Step 6: You will get a confirmation and will be prompted to reset your PIN and set your security questions.

Step 7: Congratulations, you have successfully opened your account and is ready for
transactions.

Personal Current Account

Personal Current Bundled Offer

Requirements

  • Original National ID or a valid passport and photocopy
  • For joint Accounts, the ID or a passport copy is required for each person to be included
  • Any amount of cash to open the account
  • Passport size photo (taken at the branch)

Personal Current Account

Scholar Account

Requirements

  • Passport size photo (taken at the branch)
  • Original National ID or valid passport and a copy
  • Admission letter / college ID / introduction letter
  • Opening & minimum balance of 200/=

Tujenge Account

Requirements

  • Photocopy of National ID or valid passport
  • Any amount of cash to open the account
  • A free passport size photo will be taken at your preferred branch

Mwananchi Account

Requirements

  • Original and copy of national ID or valid passport
  • Any amount of cash to open the account
  • Free passport size photo taken at your preferred branch
  • For joint accounts, a national ID or passport copy is required for each applicant

Salary Account

Requirements

  • Fill the account application form available at your nearest branch
  • Original and copy of national ID or passport
  • Any amount of money to open the account
  • Customer identification photo will be taken at the branch
  • Introduction documents such as bank statements, introduction letter from another customer, a copy of utility bills in the customer’s name

Maestro Visionary Account

Maestro Visionary Account is tailored for young professionals 18 to 26 years of age. It is tailored for young forward-thinking individuals. Apply at your nearest branch and enjoy benefits that match your lifestyle.

Requirements

  • Original & copy of National ID or passport
  • Passport size photograph taken at the branch
  • Signed and stamped introduction letter
  • Minimum opening balance of KES 200 and KES 300 for debit card
  • Minimum operating balance of KES 100

Mdosi Junior Account

Requirements

Original and copy of parent/guardian’s National ID or valid passport

Original and copy of child’s birth certificate, birth notification, clinic card, baptism card

Opening balance of KES 200 or KES 1,000 (for your child to start using Henry or Hannah Hippo Bank immediately)

Extra Cool Visionary Account

Requirements

  • Original and copy of National ID
  • Free passport photo taken at your preferred Family Bank branch
  • Original and copy of birth certificate
  • Signed and stamped introduction letter
  • Opening balance of KES 200

Chama Account

Requirements

  • The number of members should be between five and thirty five (5-35) members for non-incorporated groups during the time of application
  • The chama or investment group may be registered or non-registered
  • The chama will need to have saved for at least 6 months with Family Bank to qualify for Chama Loan
  • Monthly contributions by group members will be encouraged and proof provided when applying for a loan



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February 10, 2024

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