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Below are the contact details for South African Airways offices:
South Africa
Global Customer Experience Centre
Email Address: ReservationsJNB@flysaa.com
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00 to 22h00 (SAST)
Open weekends and on public holidays
Customer Services
Twitter: @flysaa_care
The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.
Mon – Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)
Email Address: SAAcustomerservice@flysaa.com
Office Hours: Weekdays, 08h00 – 16h30 (SAST)
Closed weekends and South African Public Holidays
Voyager
Email Address :Voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Daily, 07h00 to 21h00 (SAST)
Refunds
Email Address: onlinerefunds@flysaa.com
Office Hours: Weekdays, 08h00 – 16h30 (SAST)
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 2888
Office Hours: Daily, 08h00 to 16h30 (SAST)
Cargo
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Cargo Reservations and Customer Care
Tel: +27 11 978 3366 or +27 11 978 1119
Office Hours: Weekdays, 08h00 to 17h00 (SAST)
Saturdays, Sundays and Public Holidays: 08h00 to 13h00 Call +27 83 419 8672
Website Queries
Email Support: webhelp@flysaa.com
Rest of Africa
| Accra | |
| Reservations | |
| Ist Floor Nester Square, Airport City – Accra Ghana | |
| Joyceashigbey@flysaa.com | |
| 233 302 783676-8 & 233 244 344 583 | |
| 08h30 – 17h30 ( Mon – Fri ) | |
| Customer Service | |
| 00233 244 344 583 | |
| fb.com/flysaaGhana , @flysaaghana | |
| Voyager | |
| 233 244 344 583 / 233 302 783676 – 8 | |
| Joyceashigbey@flysaa.com | |
| Refunds | |
| 233 244 344 583 / 233 302 783676 -8 | |
| Joyceashigbey@flysaa.com | |
| Baggage Services | |
| 233 593 823 774 | |
| ACC.LOFO@Swissport.com | |
| Office # T013 , Terminal 3 Kotoka Int. Airport, Accra | |
| 00233 244 344 582 | |
| 17h00 – 23h00 ( Tues / Thurs & Saturday ) | |
| Cargo | |
| 233 302 763076 , 233 544 311 505 | |
| francis@airghana.com ; peter@airghana.com | |
| Saturdays: Closed on public holidays | |
| Airport Sales and Ticketing Desk | |
| +233 501 482 836 | |
| Blantyre |
| Reservations |
| Amaryllis Hotel,2 Laws Road,Blantyre,Malawi |
| sales@smarttravelmalawi.com |
| 002651820629/’002651820991 |
| 0800 – 1700 |
| Customer Service |
| 00 265 1 820 629/’00265999493130 |
| Instagram: Smarttravelmalawi |
| sales@smarttravelmalawi.com |
| Voyager |
| 00265 1 820 629 |
| sales@smarttravelmalawi.com |
| Refunds |
| 00 265 1 820 629 |
| sales@smarttravelmalawi.com |
| Baggage Services |
| 00265 1 820629 |
| sales@smarttravelmalawi.com |
| Chileka Airport,Blantyre,Malawi |
| 00265999493130 |
| 0800 – 1700 |
Egypt
| Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt | |
| Raniasadek@flysaa.com | |
| 20 225 795 008 | |
| 09H00- 16H00 | |
| Raniasadek@flysaa.com / maimonier@flysaa.com | |
| 20225795008 / 201 006 011 166 | |
| Raniasadek@flysaa.com / maimonier@flysaa.com | |
| 20225795008 / 201 006 011 166 | |
| Raniasadek@flysaa.com / maimonier@flysaa.com | |
| Harare | |
| Reservations | |
| 7 Falmouth Rd, Alexandra Park, Harare | |
| NoreenChisora@flysaa.com | |
| 2 638 677 702 702 | |
| 0800-1630 | |
| Customer Service | |
| 0027 (0)11 978 2888 I14 | |
| Facebook: | |
| SAACustomerService@flysaa.com | |
| Voyager | |
| 2 638 677 702 702 | |
| TendaiLioga@flysaa.com | |
| Refunds | |
| 2 638 677 702 702 | |
| HRERefunds@flysaa.com | |
| Baggage Services | |
| 263 242 575 561 | |
| baggage@nhszim.co.zw | |
| Robert Gabriel Mugabe International Airport , Harare | |
| 2 638 677 702 702 | |
| 1000-1400 | |
| Cargo | |
| 263 773 370 843 | |
| internationalcargosolutionszw@yahoo.com | |
| 0800-1800 | |
| Kinshasa |
| Reservations |
| 25 Av de l’Equateur, Immeuble MK TOWER, 1st Floor /Kinshasa-Gombe |
| 00243 853800895 |
| Monday-Friday (08h30/16h30) |
| Customer Service |
| 00243 850191945 |
| https://www.facebook.com/SouthAfricanAirwaysRDC |
| CedrickIzemengia@flysaa.com |
| Refunds |
| 00243 850191345 |
| NdzeGhansibe@flysaa.com |
| Baggage Services |
| 00243 900157654/00243 896196796 |
| N’Djili International Aeoport |
| 00243 907630191 |
| Wed/Fri/Sun (19h00 /00h00) |
| Cargo |
| 00243 818124356 |
| Wed/Fri/Sun (19h00 /00h00) |
| Lagos |
| Reservations |
| 63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria |
| Reservationslagos@flysaa.com |
| 234 1 2702681-5, 2700712 and 09084999274 |
| 8:30am – 4:30pm |
| Customer Service |
| 234 1 2702681-5, 2700712 and 09084999274 |
| Reservationslagos@flysaa.com |
| Voyager |
| 234 1 2702681-5, 2700712 and 09084999274 |
| Reservationslagos@flysaa.com |
| Refunds |
| 234 1 2702681-5, 2700712 and 09084999274 |
| Reservationslagos@flysaa.com |
| Baggage Services |
| 234 1 2711379 and 234 1 4482325 |
| MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA |
| 234 1 4482325 and 234 2711379 |
| 2:30pm – 10:30pm |
| Cargo |
| 234 8067312441 and 234 8028389052 |
| sulymanakinwande@flysaa.com |
| 8am – 5pm |
| Lilongwe |
| Reservations |
| Plot No 13/9 Golden Peacock Hotel, City Centre,Lilongwe,Malawi |
| sales@smarttravelmalawi.com |
| 265 1 770307/ 1 772 242 |
| 0800 – 1700 |
| Customer Service |
| 00265 1 772 242/’00265999493130 |
| Instagram: Smarttravelmalawi |
| sales@smarttravelmalawi.com |
| Voyager |
| 00265 1 772 242 |
| sales@smarttravelmalawi.com |
| Refunds |
| 00265 1 772 242 |
| sales@smarttravelmalawi.com |
| Baggage Services |
| 00265 1 772 242 |
| sales@smarttravelmalawi.com |
| Kamuzu International Airport,Lilongwe,Malawi |
| 00265 1 700610/’00265999493130 |
| 0800 – 1700 |
| Lusaka |
| Reservations |
| plot744 church Hill Road ,southern sun ridgeway hotel Lusaka |
| LUNReservations@flysaa.com |
| +260211254369 0773 029100 |
| 08:30 – 16:30 Mon-Fri 09:00 – 11h30 Sat Closed on Sundays and Public Holidays |
| Customer Service |
| +26 0211 271031 0977 777224 |
| Refunds |
| LUNReservations@flysaa.com |
| Baggage Services |
| First Floor KKIA Terminal Two Lusaka |
| +260950708004 (24 hours) |
| 09:00-14:00 Daily |
| Cargo |
| +260955777200 |
| Mauritius |
| Reservations |
| The Gardens, Bagatelle Office Park,Moka |
| Mrutosa@flysaa.com |
| 230-2026737/2026787/2026777 |
| Monday to Friday, 08.30-17.00 /Saturday 08.30 to Noon |
| Customer Service |
| +27 (0)11 978 2888 |
| Facebook: Flysaa Mauritius |
| SAACustomerService@flysaa.com |
| Voyager |
| +27 11- 978 1234 Call Centre |
| Voyagerservicerecovery@flysaa.com |
| Refunds |
| 2711-9781786 |
| Onlinerefunds@flysaa.com |
| Baggage Services |
| 230- 6035905 |
| baggageservice@ground2air.mu |
| Sir Seewoosagur Ramgoolam International Apt Plaine Magnien |
| 230 – 6035903 or Duty Manager Cell 54217163 |
| 07.00-19h00 |
| Cargo |
| 230-6035909/10/11 |
| Cargo.import@ground2air.mu /Cargo.export@ground2air.mu |
| Monday to Saturday 08.30-16.30 |
| Maputo |
| Reservations 107, Maguiguana Avenue – Maputo Edna.Sale@Zayavt.co.mz 00258 21601000/03 Mon-Fri: 08H00 -16H00 Customer Service 00258 87 0000 640 Valdemiro.Maundze@Zayavt.co.mz Voyager 00258 21601000/03 Valdemiro.Maundze@Zayavt.co.mz Refunds 00258 21601000/08 faheema.sulemane@zayavt.co.mz Baggage Services Mozambique International Airport 00258 21081636 Mon-Fri: 08H00 -16H00 |
Windhoek
| Reservations offices |
| Levinson Arcade 1st Floor |
| 222 Independence Ave |
| Windhoek |
| Namibia |
| Booking Contact Details |
| Tel: +264-8334-30200 |
| Website: www.flysaa.com |
| SAANamibiasales@flysaa.com |
| Operating Hours |
| Monday to Friday 08:00 -16:30 |
| Saturday from 09:00 -13:00 |
| Airport Office |
| Operating Hours : 09h00 -18h30 |
| Tel: +264 833430211 |
| +264 833430212 |
| For Emergency: +264 811246697 |
| Customer Service |
| Tel: +2711-978-2888 |
| Voyager |
| Tell: +2711-978-1234 |
| Email: voyagerservicerecovery@flysaa.com |
| Baggage Service |
| WDH.LPO@menziesaviation.com |
| +264 62 540 678 (Option 1) |
| Supervisor @Audrey Martin +264 85 777 7044 |
| WDH.Exports@menziesaviation.com |
| WDH.Imports@menziesaviation.com |
| +264 62 540 678 (Option 2) |
| Supervisor @Jacob Hitula +264 85 770 7575 |
| Cargo Services |
| WDH.Exports@menziesaviation.com |
| WDH.Imports@menziesaviation.com |
| +264 62 540 678 (Option 2) |
| Supervisor @Jacob Hitula +264 85 770 7575 |
Middle East Expanded Content
United Arab Emirates
Dubai Reservations and Ticketing (City Office)
Tel: +971 (0)4/ 3970 766
Airport Operation Emergency Number +971 (0)50 6578923
Opening hours: Mon – Sat 09:00 – 18:00. Closed on public holidays and Sunday.
Please note there is no Reservation system access at the airport
Abu Dhabi Reservations and Ticketing
Tel: +971 (0)2/ 6780 038
Opening hours: Mon – Sat 09:00 – 18:00. Closed on public holidays and Sunday
Europe
Reservations:
Tel: +49 699 579 9988
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
GSA: Discover the World Marketing
Email: flysaa@discover-fra.com
Rest of the World
Argentina
General Enquiries
E-mail SAABrazil@flysaa.com
Australia
General Enquiries
Australia: +61 02 9286 8960 Mon – Fri 09:00 – 17:00 Eastern Standard Time
SAAAustralia@flysaa.com
Administration office address:
South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia
Brazil
Ticket Office
R. Estrela do Oeste, 124 – Room Ae25
Zip Code 07140-030 – Guarulhos/SP
Operating Hours:
Monday to Friday from 9:00am to 6:00pm (except holidays)
Customer Service
Telephone:
+55 11 3174 1500
+55 11 94558 3180 (whatsapp somente texto)
Operating Hours:
Monday to Friday from 9:00 AM to 6:00 PM (except holidays)
Email: SAABrazil@flysaa.com
Toll-free Customer Service
0800 595 0700
Dedicated Customer Service Channel for Hearing and Speech Impaired (DEAF)
Telephone: +55 11 5194-1776
Operating Hours:
Monday to Friday from 9:00am to 6:00pm (except holidays)
Guarulhos Airport
Location: Terminal 3 – Counter G
Check-in operation:
Monday, Tuesday, Thursday, and Saturday from 2:00 PM to 5:00 PM
Baggage Services
Telephone: +55 11 91921-2118
Operating Hours:
Monday, Tuesday, Thursday, and Saturday
from 2:00 PM to 4:00 PM and from 6:00 PM to 8:00 PM
email: cop.proair@protege.com.br
SAABaggageServices@protege.com.br
India
General Enquiries:
| India Sales Manager (Mumbai) |
| Contact Person: Johnson Samuel |
| Email: JohnsonSamuel@flysaa.com; |
| Opening hours: Mon – Fri 09:30 – 17:30. Closed on declared public holidays and weekends. Administration office address: |
| South African Airways c/o InterGlobe Air Transport Limited, C&B Square , Unit No. 402, 4th Floor, Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East), Mumbai 400 059. |
| Sales office (Bangalore) |
| Contact person: Percy Soans |
| Email: renauld.soans@interGlobe.com |
| Sales office (Hyderabad) |
| Contact person: Imran Mohammed |
| Email: imran.mohammed@interglobe.com |
| Sales office (Chennai) |
| Contact person: Rajesh Pandian |
| Email: rajesh.pandian@interglobe.com |
Mexico
Please contact our office in The United States
New Zealand
Reservations:
Tel: +64 9 977 2237
NZReservations@flysaa.com
Administration office address:
Level 12 / 19 Victoria Street West
Tamaki Makaurau Auckland
New Zealand 1010
South Korea
Han Young Air Agencies Ltd
Tel: 82 2775 4697
Fax: 82 2778 6128
Opening hours: Mon – Fri 09:00 – 18:00. Closed on Saturday, Sunday and public holidays.
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700
United States of America and Canada
Reservations:
Tel: 1-870-617-8342 United States
calls charged at local rate
Tel: 1-902-612-2438 Canada
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
General Sales Agent:
Canada
Discover the World Marketing
Administration Office address:
2425 Matheson Blvd E, Unit 800
Mississauga, ON L4W 5K4
Tel: 1 905 361 0844 or 1 (800) 648 7014
Email: SAACanada@discovertheworld.ca
United States
Discover the World Marketing
Administration Office address:
7014 East Camelback Road
Suite 1452
Scottsdale, Arizona 85251
USA
Tel: 1 480 443 5250
Email: SAA@us-sales.com
United Kingdom and Ireland
Reservations:
+44 122 401 5059
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
General Sales Agent: Discover the World Marketing
Administration office address
Discover Momentum International LLC, Office 1.04, 25 Wilton Road, Victoria, London SW1V 1LW
Global Contact Centre Numbers
Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday
South Africa and Africa
+27 11 978 1111
United States
+1 870 617 8342
calls charged at local rate
Canada
+1 902 612 2438
calls charged at local rate
United Kingdom
+44 122 401 5059
calls charged at local rate
Scandinavia
+45 787 138 84
calls charged at local rate
Germany
+49 699 579 9988
calls charged at local rate
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